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+420 775 70 69 69

Contact information

Company: Buddy Travel s.r.o. Pod Kotlaskou 555/9, 180 00 Praha 8, ID 07686145,  C 305465/SL1/MSPH of the Municipal Court in Prague.
Phone: +420 775 70 69 69 Email: info@outdoorix.cz

Information about the goods and the price stated by the seller are mandatory except for obvious errors. Prices are final with no additional charge except for the cost of delivery and similar.
Methods of payment are cash or bank transfer.

Terms & Conditions
Products are divided into groups for easy retrieval according to the assortment. Goods can be added to the basket insert and remove it again, and whenever it is possible to check the contents of the shopping cart. By confirming the order while the customer agrees to the price of goods, shipping and handling, and the fact that it indicated the data were further processed in accordance with the law on the protection of personal data. The receipt of the order, the customer is informed.

Delivery time
If the selected item in stock, it is usually shipped the next business day or if you pay in advace, goods are shipped next business day when payment is recieved on our account. Goods are sent through Czech Post or Zasilkovna to the address provided.

International shipping
Ordered goods are sent to any other country, but only after advance payment and postage will be charged for each individually.
Slovakia: uniform postage / handling 239CZK (except for bicycles and the like bulky consignments) when paying in advance on Slovak account at Bank FIO (no international fees).

Delivery of goods
The seller delivers the goods to the buyer complete, within 15 days of ordering unless agreed upon otherwise (usually dispatched no later than the 7 business day after ordering or after receipt of payment in case of advance payment on account). The buyer is obliged to accept the goods and pay. Buyer is advised to get the goods on delivery as soon as possible rechecked. If the goods are not accepted and the shipment will be returned back to the seller, the buyer in this case is obliged to pay the transport costs in full, but not less than the amount charged at a flat rate for a specific type of goods and for a specific type of traffic.

Payment is either in cash through cash on delivery Czech Post or prepay account 2301539754/2010 Fio banka, in the case of payment of Slovak bank's 2301539754/8330. Prepayment must be credited to our account within three working days of placing the order, otherwise the order is considered to be canceled and the goods are released for resale. IBAN: CZ8620100000002301539754, BIC: FIOBCZPPXXX.

Order Cancellation and withdrawal
The buyer may cancel the contract within 14 days of receipt of goods without giving any reason. The possibility of withdrawal does not apply to custom manufacturing, processing or otherwise changed product to the customer. The possibility of withdrawal from the contract is also not applicable for hygienic reasons for requiring that goods such as expanded underwear, expanded food and goods for food use (eg, cookware, water bags, cutlery etc.) When withdrawing from the contract the buyer sends goods to our address. To goods accompanied by proof of purchase receipt or a copy of it and notify the way he wants to receive a return price back. In přápadě that it notifies him the money will be returned in the same way as they were received. In any case the buyer does not send the goods on delivery. The goods must be unused and intact in original packaging. Failure to comply with any term, may be required to pay the costs associated with starting the initial state, which will be deducted from the amount to be repaid.
The seller is obliged to return the amount the buyer is fully equivalent to the value of goods including transport costs within 14 days of withdrawal. If you choose a more expensive option than the cheapest transport will be refunded the price of the cheapest transport. The cost of returning the goods shall be borne by the buyer.

The rights and obligations of defective performance
If the received goods deficiencies (eg. Not negotiated or reasonably expected properties does not lend itself to the usual or agreed purpose, is not complete, does not match its quantity, measure, weight or quality does not match the other statutory, contractual or pre-contractual parameters), it is a defects of the goods which the seller is responsible.
The buyer at the seller may apply within two years of receipt of goods according to your preference entitled to a free remedy or at a reasonable price discount; if it is not disproportionate to the nature of the defect (especially if you can not remedy the defect without undue delay) to order delivery of new things without defects or new parts free of defects, if it concerns only flaw of this component.
Unless the repair or replacement of goods possible, based on the withdrawal buyer may claim refund of the purchase price in full.
Within six months of receipt of goods, it is assumed that the defect existed goods upon receipt of goods.
Seller is not obliged to comply with the Buyer's claim, if he proves that the buyer knew of the defect goods or her own making.
For used goods, the seller is not liable for defects caused by the existing use or wear. For items sold at a lower price, the seller is not liable for defects for which the lower price was negotiated. Instead of the right to exchange the buyer has in these cases the right to an adequate discount.
The seller is responsible for defects arising after receipt of the goods in the 24-month warranty period, or at the time of application in advertising, on the packaging or in the accompanying instructions. In that period, the buyer may make a claim and its option to require the defect, which is a substantial breach of contract (no matter if it is a defect is removable or non-removable):
• elimination of defects delivered new things without defects or delivery of missing things;
• free remedy repair;
• reasonable discount on the purchase price; or
• refund of the purchase price based on the withdrawal.
It is essential to such a breach of contract, for which the party in breach at inception knew or should have known that the other party has not entered into a contract, if such breach foresaw.
For defects, which means minor breach of contract (no matter if it is a defect is removable or non-removable), the buyer is entitled to remove the defects or a reasonable discount on the purchase price.
Occurred when correctable defect after repair again (third complaint for the same defect or fourth for different defects) or the goods larger number of defects (defects at least three simultaneously), the buyer can exercise the right to reduce the purchase price, the exchange of goods or terminate the contract .
Seller is not liable for defects caused by normal wear and tear, failure to comply with the instructions for use and neglect and routine maintenance required (eg. Creaming leather goods), or use things in a different activity or unusual manner (eg indoor shoes on clay).


Complaint handling
The buyer is obliged to file a complaint with the seller without undue delay from a deficiency. Doing so in writing or electronically, should include your contact information, description of the defect and the requirement for the way the complaint.
The buyer is obliged to inform the seller, what right have chosen when notification of the defect, or without undue delay after notification of the defect. Changing the election without the consent of the seller is only possible when asked if the purchaser repair defects, which turns out to be unrecoverable.
If the buyer does not choose its right of fundamental breach of contract on time, the rights as when minor breach of contract.
The buyer is obliged to prove the purchase of goods (the best proof of purchase). The deadline for settling a claim runs from the transmission / delivery to the Seller or to a place designated for repair. Goods should be carried packed in suitable packaging to prevent damage should be clean (especially deprived of coarse impurities such as dirt, dry and cleaned if possible), and complete otherwise the complaint will be dismissed.
Seller shall immediately or that the decision needed expertise. Information on the need expert assessment of the purchaser within this period communicate. The complaint, including the removal of defects, the seller handled without undue delay, within 30 days of its application, if the buyer agree in writing to a longer period. After this period, the buyer has the same rights as if it were a fundamental breach of contract.
If the seller refuses to remedy the defect things, the buyer may request a reasonable price reduction or withdrawal.
Quality guarantee is extended for the period from filing a complaint in its execution or until the buyer was obliged to pick up the thing. If replacement of the goods or part thereof, shall apply to the seller's responsibility as if they were buying new goods or part thereof.
For legitimate complaint belongs to the buyer compensation costs reasonably incurred (transport costs to the buyer).

Buyer agrees that personal data provided by the Seller processed and stored in accordance with the Act on the Protection of Personal Data (no. 101/2000 Coll.) In order to fulfill the contract. The buyer has the right to be informed what information about him selling records, and he is entitled to change the data, or in writing to oppose their processing. Supervision over privacy exercised by the Office for Personal Data Protection.
Buyers can tell the seller that wants to stop sending commercial messages, and to the electronic address obtained in connection with the performance of the contract, without thereby incurring any it costs.
Buyer agrees to provide personal information portal Heureka (OCS company Nespers Czech Republic, sro) primarily for the purpose of sending a questionnaire evaluating the purchase of a Czech Post or other carriers for service and contacting the buyer.

Dispute resolution
Disputes between the seller and the buyer solves the ordinary courts.
Compliance with the duties under the Act no. 634/1992 Coll., On consumer protection, as amended, performed by the Czech Trade Inspection.

Information about the existence, nature and terms-of-court complaint and of the supervisory authority

Consumer complaints are received at info@outdoorix.cz. Information on the settlement of the complaint sent by the Seller to the electronic address of the consumer.

Supervisory and control bodies of state administration are:

Consumer protection - Inspectorate of the Czech Trade Inspection (www.coi.cz), Central and Hl. m. Praha (Czech Trade Inspection), Štěpánská 567/15, 120 00 Praha, data box: p2fdz5j
Commercial activities - Office of Prague 10, the Department of Licensing, Vršovická 1429/68, 101 38 Prague 10-Vršovice, data box: irnb7wg
Privacy - the Office for Personal Data Protection, Pplk. Sochora 727/27, 170 00 Praha 7, data box: qkbaa2n

The Others.
Consumer means a person who, unlike the seller when concluding the contract and is not engaged in business or in a separate exercise of his profession.
Others not mentioned herein shall be governed by the Civil Code (no. 89/2012 Coll.), The Consumer Protection Act (no. 634/1992 Coll.) And other legislation, as amended by subsequent legislation. Contract and related issues are governed by Czech law. Changes in business conditions other than mutually agreed to in writing, are excluded.
These terms and conditions are effective from 31.8.2020.

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