quantity: 0 0,- Kč

Conditions

TERMS AND CONDITIONS

If you cannot find the answer to your question in the following text, do not hesitate to contact us!

info@outdoorix.cz
775 70 69 69

Contact details

E-shop operator: T-MS Corp s.r.o. Pod Kotlaskou 555/9, 180 00 Prague 8, Company ID 02311771, file C 215868 kept at the Municipal Court in Prague.
Telephone: 775 70 69 69 Email: info@outdoorix.cz

Information about goods and prices provided by the seller are binding except in the event of an obvious error. Prices are final without additional fees, with the exception of delivery costs and similar.
Payment methods are cash on delivery or online (by direct bank transfer or by credit card and bank buttons via the Comgate payment gateway).

Shopping rules
Products are divided into groups for easy search by assortment. Goods can be added and removed from the cart and the contents of the shopping cart can be checked at any time. By confirming the order, the customer also agrees to the price of the goods, postage and packaging, and that the data provided by him will be further processed in accordance with the Personal Data Protection Act. The customer is informed about the receipt of the order.

Delivery time
If the selected goods are in stock, they are usually shipped the next working day when paying by cash on delivery or in the case of advance payment, usually the next working day after the payment is credited to our bank account. The goods are sent via Czech Post or Zásilkovna according to the customer's choice to the specified address.

Shipping abroad
We send the ordered goods to any country, but only after advance payment and postage is charged for each individually.
Slovakia: uniform postage/packaging fee 239 CZK (not valid for bicycles and similar bulky shipments) when paying in advance to a Slovak account at FIO Bank (no international fees).

Delivery of goods
The seller delivers the goods to the buyer complete, no later than 15 days from the order unless otherwise agreed (usually shipped on the second working day from the order or after receipt of payment in the case of advance payment). The buyer is obliged to take over the goods and pay for them. The buyer is recommended to check the goods as soon as possible after receipt and, if the packaging is damaged, to write a report about this finding with the delivery person. If the goods are not taken over and the shipment is returned to the seller, the buyer is also obliged to pay the shipping costs in full, but at least the amount charged as a lump sum for the specific type of goods and for the specific type of transport.

Change of billing information
Changing the billing information on an issued invoice and after the goods have been shipped is charged a fee of 250 CZK.

Payment
Payment is possible either in cash via cash on delivery, by advance payment to account 2700497854/2010 at FIO banka, in the case of payment from a Slovak bank it is 2700497854/8330 or via the Comgate payment gateway by payment card or bank buttons. The advance payment must be credited to our account no later than three working days from ordering the goods, otherwise the order is considered cancelled and the goods are released for resale.

Order cancellation and withdrawal from the contract
The buyer may withdraw from the contract within 14 days of receipt of the goods without giving a reason. The possibility of withdrawal from the contract does not apply to custom production, modification or otherwise changed products at the customer's request or to goods that are in stock at the customer's request. The right to withdraw from the purchase contract also does not apply for hygienic reasons to goods requiring this, such as unpacked underwear, unpacked food or goods intended for eating (e.g. dishes, water bags, cutlery, etc.) and it also does not apply to orders within the framework of business and commercial activities, i.e. if your order includes a company ID.

When withdrawing from the purchase contract, the buyer sends the goods to the address specified in the withdrawal form, which is part of each delivered order. He encloses the purchase receipt or a copy of it with the goods and announces how he wants to receive the returned price back. If he does not notify this, the money will be returned to him in the same way as it was received. In no case does the buyer send the goods on delivery. The goods must be in unused and undamaged condition in the original undamaged packaging. If any condition is not met, compensation for the costs associated with restoring the goods to their original condition may be required, which will be deducted from the amount to be returned.
The seller is obliged to return to the buyer an amount fully corresponding to the price of the goods, including shipping costs, within 14 days of withdrawal from the contract. In the event of choosing a more expensive shipping option than the cheapest, the price for the cheapest shipping will be refunded. The costs of returning the goods are borne by the buyer.

Rights and obligations from defective performance
If the goods received have defects (e.g. they do not have the agreed or legitimately expected properties, are not suitable for the usual or agreed purpose, are not complete, do not correspond to their quantity, size, weight, or quality, or do not correspond to other statutory, contractual or pre-contractual parameters), these are defects in the goods for which the seller is liable.

The buyer may, at his request, claim from the seller a free removal of the defect or a reasonable discount on the price within two years of taking over the goods; if this is not disproportionate to the nature of the defect (in particular if the defect cannot be removed without undue delay), a request for the delivery of a new item without defects or a new part without defects may be made, if the defect concerns only this part.
If repair or replacement of the goods is not possible, the buyer may request a refund of the purchase price in full based on withdrawal from the contract.
Within six months of taking over the goods, it is assumed that the defect in the goods already existed when the goods were taken over.
The seller is not obliged to meet the buyer's claim if he proves that the buyer knew about the defect in the goods before taking over or caused it himself.
For used goods, the seller is not liable for defects corresponding to the degree of previous use or wear. For items sold at a lower price, the seller is not liable for the defect for which the lower price was agreed. Instead of the right to exchange, the buyer is entitled to a reasonable discount in these cases.
The seller is liable for defects that arise after the goods have been taken over within the 24-month warranty period or within the period of use specified in the advertisement, on the packaging of the goods or in the attached instructions. Within this period, the buyer may file a complaint and, at his/her option, demand for a defect that constitutes a material breach of contract (regardless of whether the defect is removable or non-removable):
• removal of the defect by delivering a new item without a defect or by delivering the missing item;
• free removal of the defect by repair;
• a reasonable discount on the purchase price; or
• refund of the purchase price on the basis of withdrawal from the contract.
A material breach of contract is one that the party breaching the contract knew or should have known at the time of concluding the contract, and that the other party would not have concluded the contract if it had foreseen this breach.
In the case of a defect that constitutes a minor breach of contract (regardless of whether the defect is removable or non-removable), the buyer is entitled to have the defect removed or to a reasonable discount on the purchase price.
If a removable defect occurs repeatedly after repair (third complaint for the same defect or fourth for different defects) or the goods have a greater number of defects (at least three defects simultaneously), the buyer may exercise the right to a discount on the purchase price, exchange the goods or withdraw from the contract.
The seller is not liable for defects resulting from normal wear and tear, failure to follow the instructions for use and neglect of normal and necessary maintenance (e.g. creaming leather products, excessive drying on heat sources, excessive washing, etc.) or using the item for another activity or in an unusual way (e.g. indoor shoes for clay courts).

For business entities, i.e. orders with a company registration number, the warranty period is reduced to 6 months or as agreed.

Complaint settlement
The buyer is obliged to file a complaint with the seller without undue delay after discovering the defect. If he does so in writing or electronically, he should provide his contact details, a description of the defect and a request for the method of complaint settlement.

The buyer is obliged to inform the seller of the right he has chosen when reporting the defect, or without undue delay after reporting the defect. A change of choice without the seller's consent is only possible if the buyer has requested the repair of a defect that turns out to be irreparable.
If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a non-material breach of contract.
The buyer is obliged to prove the purchase of the goods (preferably with a proof of purchase). The period for settling the complaint runs from the handover/delivery of the goods to the seller or to the place designated for repair. The goods should be packed in suitable packaging during transport to prevent damage, they must be clean (especially free from coarse dirt such as mud, grease, extreme odors, they must be dry and cleaned) and complete, otherwise the complaint may be rejected for hygienic or technical reasons.
The seller is obliged to decide on the complaint without delay, or that a professional assessment is necessary for the decision. The information about the need for a professional assessment will be communicated to the buyer within this period. The seller will handle the complaint, including the removal of the defect, without undue delay, no later than 30 days from its application, unless a longer period is agreed in writing with the buyer. After this period, the buyer has the same rights as if it were a material breach of contract.
If the seller refuses to remove the defect of the item, the buyer may demand a reasonable discount on the price or withdraw from the contract.
The quality guarantee is extended by the period from the filing of the complaint until its settlement or until the time when the buyer was obliged to collect the item. If the goods or part thereof are replaced, the seller's liability applies as if it were a purchase of new goods or part thereof.
In the event of a justified complaint, the buyer is entitled to compensation for the costs reasonably incurred (transport costs to the buyer).

Personal data protection
The buyer agrees that the provided personal data will be processed and stored by the seller in accordance with the Personal Data Protection Act (No. 101/2000 Coll.) for the purpose of fulfilling the subject of the contract. The buyer has the right to be informed about what data the seller records about him, and is entitled to change this data, or to express his disagreement with its processing in writing. Supervision of personal data protection is carried out by the Office for Personal Data Protection.
The buyer may inform the seller that he wants to stop sending commercial communications to the electronic address obtained in connection with the performance of the contract, without incurring any costs.
The buyer agrees to provide personal data to the Heureka portal (Nespers OCS Czech Republic, s.r.o.) primarily for the purpose of sending a purchase evaluation questionnaire and to Česká Pošta or another carrier for the purpose of delivery and contacting the buyer.

Dispute resolution
Disputes between the seller and the buyer are resolved by general courts.
Supervision of compliance with obligations under Act No. 634/1992 Coll., on Consumer Protection, as amended, is carried out by the Czech Trade Inspection Authority.

Information on the existence, method and conditions of out-of-court settlement of complaints and on the supervisory authority

Consumer complaints are accepted at info@tazz-sport.cz. Information on the settlement of the complaint will be sent by the seller to the consumer's electronic address.

The supervisory and control authorities of the state administration are:
Consumer Protection Area - Inspectorate of the Czech Trade Inspection Authority (www.coi.cz), Central Bohemia and Hl. m. Prague (Czech Trade Inspection), Štěpánská 567/15, 120 00 Prague, data box: p2fdz5j

Trade Licensing Area - Prague 10 Municipal District Office, Trade Licensing Department, Vršovická 1429/68, 101 38 Prague 10-Vršovice, data box: irnb7wg
Personal Data Protection Area - Office for Personal Data Protection, Pplk. Sochora 727/27, 170 00 Prague 7, data box: qkbaa2n
Other.
A consumer is a person who, unlike the seller, when concluding and fulfilling a contract is not acting within the scope of his business activity or within the independent exercise of his profession.
Other matters not listed here are governed by the Civil Code (No. 89/2012 Coll.), the Consumer Protection Act (No. 634/1992 Coll.) and other legal regulations, as amended. The contract and related issues are governed by Czech law. Changes to the terms and conditions in a form other than a mutually agreed written form are excluded.
These terms and conditions are effective from 17.1.2025.

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